Service Optimization

IT Services Provider

Our consulting services to IT Services Companies.

IT Services Consumer

Our consulting services to IT Services Consumer.

IT Captive Centers

Our consulting services to IT Captive Centers


Our consulting services to Private Equity and Venture Capital

Govt. & Trade Bodies

Our consulting services to Government and Trade Bodies

Organizations can outsource their work not their problems. Whether the IT needs are served with internal teams, vendor teams or with the blended delivery, efficiency and effectiveness are prerequisites for cost optimization and service excellence. Operational deficiency in your IT organization can have direct impact on business enablement and can even derail your outsourcing plans. In these cases, either vendors will shun taking service responsibility or will include higher risk premium in their outsourcing proposals.

Typical needs of Service Optimization arise in following scenarios:

  • Part of the support for IT operations are delivered by internal organization. IT leadership wants to relook at existing way of working and benchmark internal service standards with the best in Industry.
  • CIO organization has decided to outsource part of the IT services but want to optimize the operations and benchmark the cost & service quality before handing over the responsibility to a third party.
  • Due to various reasons, outsourcing is not working for the company and the IT leadership wants to in-source the operations.

Our senior consulting workforce has decades of experience in managing IT service delivery across Industry Sectors. We can closely work with your IT leadership for optimizing your internal IT operations or can help you in-source the activities. Our value addition would be in the areas of structuring governance, re-engineering internal processes and re-positioning service standards. Our proprietary methodology, EBO [Explicit Business Outcome] has a strong bias for leveraging existing resources. We will ensure that our clients get maximum benefits from existing resources before putting large investments behind big bang organizational changes.

Consulting Services that pays for itself:  Our consultants ensure that you get guaranteed cost savings from your service optimization initiative. These savings not only pay for the time and money you spend on this exercise but add to your discretionary spend for the business enablement.

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