When it comes to large outsourcing programs, operational managers get a feeling of winner’s curse. Taking transition from client team and multiple vendors is not only stressful but is fraught with real business risks.
How can we get started in a large outsourcing program set the pace for everything that follows. Hence the first few months of a new outsourcing relationship are critical. Sub optimal transition not only impacts team morale and its ability to deliver but expose the organization to various kind of financial, legal and reputational risks. Typical challenges for an operational leadership in transition management are:
- How to maintain a fine balance between cost and quality of transition? How to bind the other party in the game and ensure that business interests are aligned?
- How to define the scope of the transition, measure completeness and track performance?
- How to ensure right staffing? How to identify, analyze, track & mitigate the potential risks? How to ensure Knowledge management?
- How to ensure service and business continuity to the client while doing the transition? How to quickly stabilize the operations and ensure that it returns to business-as-usual mode?
Our senior consulting workforce has decades of experience in managing large size outsourcing programs. STM [Swift Transition Methodology], our proprietary approach to transition management ensures end to end success of an outsourcing transition engagement. We closely work with your engagement leadership and act as success enablers. We provide information visibility, insights and performance tracking to ensure that shifting services, people and assets from your client’s environment to yours quickly and effectively.
Our consulting workforce can act as reinforcement to your existing transition management capacity or can independently manage programs on your behalf. Our objective would be to ensure a successful transition, stabilization and then handover the activities back to your program team.
It is inherent confidence in our transition management capabilities that we are ready to align our financial benefits to your business outcome. Our milestone based payments ensure that our business interests are aligned to your payback.